Fix My Packaging! ³» Æ÷Àå °íÃÄ!

August 21, 2008 2008³â 8¿ù 21ÀÏ

Fix My Packaging! Perhaps the number one request that I get is: ¡°Help me fix my packaging.¡± To which I always reply, ¡°What exactly is the problem?¡± Surprisingly, very few people can actually answer why their product packaging isn¡¯t working. ¾Æ¸¶ ³»°¡ 1 ¹ø ¿äûÇÏ´Â °ÍÀÔ´Ï´Ù : "³» Æ÷ÀåÀ» ¼öÁ¤ÇÒ ¼ö ÀÖµµ·Ï µµ¿ÍÁֽʽÿÀ."³ª´Â Ç×»ó "Á¤È®È÷ ¹«¾ùÀÌ ¹®Á¦Àΰ¡?"³î¶ø°Ôµµ, ¾ÆÁÖ ¸î¸î »ç¶÷µéÀÌ ½ÇÁ¦·Î ÀÛµ¿ÇÏÁö ¾Ê´Â ÀÌÀ¯´Â ±×µéÀÇ Á¦Ç° Æ÷Àå¿¡ ´äº¯À» ÇÒ ¼ö ȸ½Å.

It seems simple on the surface but the true packaging problem might be caused by multiple reasons or a host of things that you have not done. ±×°ÍÀº °£´ÜÇѵ¥ ÁøÁ¤ÇÑ Æ÷Àå Ç¥¸é¿¡ ÀÖÁö¸¸ ¹®Á¦´Â ¿©·¯ °¡Áö ÀÌÀ¯·Î ¶Ç´Â ±× ÁþµµÇÏÁö ¾Ê¾ÒÀÇ È£½ºÆ®·Î ÀÎÇØ ¹ß»ýÇÒ ¼öÀÖ½À´Ï´Ù. I¡¯ve created a short check list to help you determine what might create the problem. ´ç½ÅÀÌ ¹«½¼ ¹®Á¦¸¦ ¸¸µé ¼öÀÖ½À´Ï´Ù °áÁ¤¿¡ µµ¿òÀ̵Ǵ °£´ÜÇÑ Ã¼Å©¸®½ºÆ®¸¦ ¸¸µé¾ú½À´Ï´Ù. So, let¡¯s think through a few potential problem areas that are easy to resolve. ±×·¡¼­, ±× ÇØ°áÀ» ½±°ÔÇÏ´Â ¸î °¡Áö ÀáÀçÀûÀÎ ¹®Á¦ ¿µ¿ªÀ» °õ°õÈ÷ »ý°¢ÇØ º¸ÀÚ.

1. 1. Can you define your customer? ´ç½ÅÀÇ °í°´À» Á¤ÀÇÇÒ ¼ö ÀÖ½À´Ï±î?

Well, let me give you a clue. ±Û½ê, ³»°¡ ÈùÆ®¸¦ Áà º¸ÀÚ. It¡¯s not everybody (which is a common answer by the way). ¸ðµÎ°¡ ¾Æ´Ï¿¡¿ä (¾î¶² ¹æ½Ä¿¡ ÀÇÇØ ÀϹÝÀûÀÎ ´äº¯)ÀÔ´Ï´Ù. You should have a target demographic in mind and you have to understand their wants and needs before you can package a product for them. ´ç½ÅÀÌ ¸¶À½¿¡ ¸ñÇ¥ Àα¸ÇØ¾ß ´ç½ÅµéÀÌ ¿øÇÏ´ÂÇϱâ Àü¿¡ ÀÌÇØÇØ¾ßÇÏ°í ±×µéÀ» À§ÇØ Á¦Ç° ÆÐŰÁö ¼öÀÖ½À´Ï´Ù. Universal packaging that satisfies everyone. À¯´Ï¹ö¼³ Æ÷Àå ±×°Ô ¸ðµÎ ÃæÁ·½ÃÄÑ. That¡¯sa myth. ÀÌ°Í ½ÅÈ­. You can¡¯t be all things to all consumers. ´ç½ÅÀº ¸ðµç ¼ÒºñÀÚ¿¡°Ô ¸ðµç °ÍÀ»ÇÏ½Ç ¼ö¾ø½À´Ï´Ù. More importantly, your packaging needs to be on target to the right audience with the right message. ´õ Áß¿äÇÑ °ÍÀº, ±ÍÇÏÀÇ ±Ç¸®°¡ ¸Þ½ÃÁö¿Í ÇÔ²² Æ÷Àå ±Ç¸®¸¦ °ü°´µé¿¡°Ô ¸ñÇ¥¿¡ÀÖÀ» Çʿ䰡ÀÖ´Ù.

Drill down to your ultimate customer. ±ÍÇÏÀÇ ±Ã±ØÀûÀÎ °í°´¿¡°Ô µå¸± ´Ù¿îÇÕ´Ï´Ù.

  • Who is going to purchase your product and why? ´©°¡ ´ç½ÅÀÇ Á¦Ç°À» ±¸ÀÔÇÏ°í°¡´Â ÀÌÀ¯´Â ¹«¾ùÀԴϱî?
  • What is in it for them to purchase your product? ±×°Í¿¡ ´ëÇÑ ´ç½ÅÀÇ Á¦Ç°À» ±¸ÀÔÇÏ´Â ±×µéÀº ¹«¾ùÀԴϱî?
  • Are you answers to those two questions evident on your product packaging? ±ÍÇÏÀÇ Á¦Ç° Æ÷Àå¿¡ ±× µÎ Áú¹®¿¡ ºÐ¸íÇÑ ´äº¯À» ÀÖ½À´Ï±î?

Here are a few examples: ¿©±â¿¡ ¸î °¡Áö ¿¹ÀÔ´Ï´Ù :

Is the product easy to use or simple to prepare? ÀÌ Á¦Ç°À» »ç¿ëÇϰųª °£´ÜÇÏ°Ô ÁغñÇϱ⠽¬¿î °¡¿ä? Are you telling them that on the packaging? ´ç½ÅÀÌ ±×µéÀ» ¸»ÇÏ´Â °Ç°¡¿ä Æ÷Àå¿¡? Words like easy, simple, ready in X, no assembly needed are crucial to conveying your product¡¯s attributes. ´Ü¾î,, XÀÇ Áغñ°¡ ÇÊ¿ä¾ø´Â ´Ü¼ø Á¶¸³ Á¦Ç°ÀÇ Æ¯¼ºÀ» Àü´ÞÇÏ´Â µ¥ Áß¿äÇÑ ½¬¿îó·³.

Does the consumer need a solution for a busy on the go lifestyle? ¼ÒºñÀÚ°¡ ÇÑ °¡Áö¿¡ ¹Ù»Û »ýȰÀ»À§ÇÑ ¼Ö·ç¼ÇÀÌ ÇÊ¿äÇմϱî? What about your product packaging addresses that issue? ¹«¾ù¿¡ ´ëÇÑ ±ÍÇÏÀÇ Á¦Ç° Æ÷Àå ÁÖ¼Ò ¹®Á¦? Is it portable, or easily carried, is it a single serving or portion? Àΰ¡, ¶Ç´Â ÈÞ´ë¿ë ½±°Ô ¼öÇà, ´ÜÀÏ ¼­ºñ½º ¶Ç´Â ºÎºÐÀº ¹«¾ùÀԴϱî? Consider this specific example: Campbell¡¯s¢ç Soup at Hand¢ç is a great way to eat right when you¡¯re on the run. ÀÌ Æ¯Á¤ ¿¹Á¦¸¦ »ý°¢ÇØ º¾½Ã´Ù : Ä·º§ ¼öÇÁ ÇÚµå ¢ç ¢ç¿¡¼­ ¹Ù·Î ¸ÔÀ» ¶§ ½ÇÇà¿¡ÀÖ¾î °¡Àå ÁÁÀº ¹æ¹ýÀÔ´Ï´Ù. Our heat-and-go microwavable cups let you enjoy sippable soup. ¿ì¸®ÀÇ ¿­À» -¿Í - microwavable ÄÅ °¡½Ç sippable ¼öÇÁ¸¦ Áñ±æ ¼öÀÖ°ÔÇß´Ù. Campbell¡¯s saw a problem and provided a packaging solution. Ä·º§ÀÌ ¹®Á¦¸¦ ºÃ´Ù¿Í ÆÐŰ¡ ¼Ö·ç¼ÇÀ» Á¦°øÇÕ´Ï´Ù.

2. 2. Why would someone pick up your product off the shelf? ¿Ö ´©±º°¡´Â ¼±¹Ý Á¦Ç° ¿Ã¶ó¿Í¿ä?

Does it ¡°speak¡± to your customer or is it tired and dull in comparison to the competition? ±×°Ô ""´ç½ÅÀÇ °í°´¿¡°Ô ÅëÈ­ ¶Ç´Â ±×°Í ÇǰïÇÏ°í °æÀï ¾÷ü¿¡ ºñÇØ µÐÇÑ? Is it a different color, shape or does it have a unique feature that differentiates it from another product? ±×°ÍÀº ¼­·Î ´Ù¸¥ »ö»ó, ¸ð¾ç ÀÌ³Ä ¾Æ´Ï¸é ´Ù¸¥ Á¦Ç°¿¡¼­ Â÷º°È­´Â µ¶Æ¯ÇÑ ±â´ÉÀ» °®°í ÀÖÁö? Does it intrigue the consumer to take a closer look? ÀÌ°Ç À½¸ð ¼ÒºñÀÚ°¡ Á» ´õ ÀÚ¼¼È÷ »ìÆìºÁ¾ß ÇÒ °¡¿ä?

Here is a good example. ¿©±â´Â ÁÁÀº ¿¹ÀÔ´Ï´Ù. I recently had occasion to look for some nonstick cooking spray. ÃÖ±Ù ÀϺΠnonstick ¿ä¸®¿ë ½ºÇÁ·¹À̸¦ ã´Â °è±â·ÎÇß´Ù. I went to get my old standby which is PAM. ³» ³ªÀÌ´Â PAMÀ» ¾ò±â À§ÇØ ´ë±âÇß´Ù. When I got to the shelf I was fascinated by a new entry, Mazola Pure. ³»°¡ ¾ðÁ¦ »õ Ç׸ñ Mazola ¼ø¼ö ¼±¹Ý¿¡ ¸Å·áµÆ´Ù. The uniquely shaped can had a soft subtle textured look that begged me to pick it up for a closer look. µ¶Æ¯ÇÑ ¸ð¾çÀÌ ±×·¸°Ô °¡±î À̼­ ³ª¸¦ µ¥¸®·¯ ¾Ö¿øÀ» À§ÇØ ºÎµå·¯¿î Áú°¨ÀÇ ¹Ì¹¦ÇÑ Ç¥Á¤À» Áö¾ú ¼öÀÖ½À´Ï´Ù. The package told me things in simple language: no alcohol, no silicone and fat free. ÆÐŰÁö¸¦ °£´ÜÇÑ ¾ð¾î·Î »ç¹°¿¡ ³»°Ô ¸»Çϱæ : ¾ËÄÝ, ¾Æ´Ï ½Ç¸®ÄÜ ¹× ¹«·á ¶×¶×ÇÑ. Guess which product I bought? ¾î¶² Á¦Ç°À» ±¸ÀÔÇϽЏÂÃç ³»°¡?

3. 3. What is your USP (unique selling proposition) about your package? ¾î¶² ÆÐŰÁö¿¡ ´ëÇÑ ±ÍÇÏÀÇ USP (µ¶Æ¯ÇÑ ÆÇ¸Å Á¦¾È) ¶õ ¹«¾ùÀԴϱî?

Are you a ¡°me too¡± brand? ´ç½Å¿¡°Ô "³»°Ôµµ"ºê·£µåÀΰ¡¿ä? Are you mimicking the competition¡¯s product rather than branding your own message? ´ç½ÅÀº °æÀï ¾÷üÀÇ Á¦Ç°À» Èä³»³½º¸´Ù´Â ÀڽŸ¸ÀÇ ¸Þ½ÃÁö¸¦ ºê·£µùÀΰ¡¿ä? There has been a plethora of look alike products trading on name brands. ÀÌ¹Ì ºñ½ÁÇÏ°Ô À̸§À» ºê·£µå¿¡ Á¦Ç°ÀÇ °ú´Ù °Å·¡¸¦ º¸¿©¿Ô´Ù. Is it working? È¿°ú°¡ ÀÖ³ª¿ä? I don¡¯t think so. ³­ ±×·¸°Ô »ý°¢ÇÏÁö ¾Ê¾Æ¿ä. First, you may be infringing on someone else¡¯s trademark with ¡°copycat packaging.¡± Second, consumers are seeking out high quality non-branded products. ù°, ´ç½ÅÀÌ ´©±º°¡ ´Ù¸¥ »ç¶÷À» ¸ð¹æ Æ÷Àå "»óÇ¥±Ç Ä§ÇØ°¡ µÉ ¼öÀÖ½À´Ï´Ù."µÑ°, ¼ÒºñÀÚµéÀº °íǰÁúÀÇ ºñ - ºê·£µåÀÇ Á¦Ç°À» ã°íÀÖ´Ù. Private label packaging is on the rise at the expense of branded products. ÇÁ¶óÀ̺ø ºê·£µå Á¦Ç° Æ÷Àå ¶óº§ÀÇ ºñ¿ëÀ¸·Î »ó½Â¼¼¸¦ Ÿ°íÀÖ´Ù.

Think about what message you are conveying. ¿¡ ´ëÇÑ ¸Þ½ÃÁö¸¦ Àü´ÞÇÏ´Â ¹«½¼ »ý°¢ÇϽøéµË´Ï´Ù. Do you want to look like a cheap imitation or is your product packaging standing on its own merits? ´ç½ÅÀº ½Î±¸·Á ¸ðÁ¶Ç°Ã³·³ º¸ÀÌ°í ½Í´Ù°Å³ª ÀÚ½ÅÀÇ ÀåÁ¡¿¡ ´ëÇÑ ±ÍÇÏÀÇ Á¦Ç° Æ÷Àå¿¡ ¼­ÀԴϱî?

4. 4. How much competitive shopping have you done lately? ¾ó¸¶³ª °æÀï·ÂÀÖ´Â ¼îÇÎ ÃÖ±Ù¿¡ ³×°¡ ÇѰ¡?

When was the last time you walked the store isles? ¾ðÁ¦ °¡°Ô ¼¶À» °É¾î ¾ðÁ¦ÁÒ? I know we all have an ego trip looking at our product up on the shelf. ³ª´Â ¿ì¸® ¸ðµÎ°¡ ¼±¹Ý¿¡ Á¦Ç°À»º¸°í ¿ì¸®ÀÇ ÀÚ¾Æ ¿©ÇàÀ»ÇؾßÇÒÁö ¾Ë°íÀÖ½À´Ï´Ù. But I want you to step back and get a fresh perspective. ÇÏÁö¸¸ ³­ ´ç½ÅÀ» ´Ù½Ã ´Ü°è·Î, ±×¸®°í ½Å¼±ÇÑ °üÁ¡À» °¡Á® ¿Í¿ä. Are you really seeing it from a consumer¡¯s eyes? Á¤¸» ¼ÒºñÀÚÀÇ ´«À»¿¡¼­ º¼ ¼ö ÀÖ´Ï? Shop other categories too. ´Ù¸¥ Ä«Å×°í¸® °¡°ÔµµÀÖ´Ù. Look for packaging innovations that can crossover into your product category. ÆÐŰ¡ Çõ½Å¿¡ ´ëÇÑ ±ÍÇÏÀÇ Á¦Ç° Ä«Å×°í¸®·Î ºÁ Å©·Î½º ¿À¹ö ¼öÀÖ½À´Ï´Ù.

Think about how a novel or unique product packaging approach can solve a consumer problem or issue. ¼Ò¼³À̳ª °íÀ¯ÀÇ Á¦Ç° Æ÷Àå¿¡ Á¢±ÙÇÏ´Â ¹æ¹ý¿¡ ´ëÇØ ¼ÒºñÀÚ ¹®Á¦¸¦Çϰųª ¹®Á¦¸¦ ÇØ°áÇÒ ¼ö ÀÖ´Ù°í »ý°¢ÇÕ´Ï´Ù. One of the best innovative packaging examples I saw recently was the introduction of Wish-Bone¢ç Salad Spritzers. ³»°¡ ÃÖ±Ù¿¡ º» ÃÖ°íÀÇ Çõ½ÅÀûÀÎ ÆÐŰ¡ ¿¹Á¦ÀÇ ¼Ò¿øÀÇ µµÀÔ - »À ¢ç »ø·¯µå SpritzersÇß´Ù. They took a prime target (women) addressed dietary and health issues (weight watching) and provided an innovative way to dispense the product (spritzing vs. pouring). ±×µéÀÌ (½Ãû) ¹«°ÔÀÇ ÁÖ¿ä Ÿ°ÙÀÌ (¿©¼º)½ÄÀÌ ¿ä¹ý°ú °Ç°­ ¹®Á¦¸¦ ÇØ°áÇß´Ù ¹× Á¦Ç° Ư¸éÇÏ´Â Çõ½ÅÀûÀÎ ¹æ¹ýÀ¸·Î Á¦°ø (´ë spritzing ½ñ¾ÆÁö´Â).

5. 5. What¡¯s new in the world of packaging that you can incorporate into your product packaging? ¹«½¼ Æ÷ÀåÀÇ ¼¼°è¿¡¼­´Â ´ç½ÅÀÌ Á¦Ç° Æ÷Àå¿¡ ÅëÇÕÇÒ ¼öÀÖ´Â »õ·Î¿î°¡?

Does your package smell or talk or do a myriad of things that help differentiate your product from the competition? ¿©·¯ºÐÀÇ ÆÐŰÁö ³¿»õ¸¦Çϰųª ¾Æ´Ï¸é ÇÒ ¾ê±â°¡ ±×·± °æÀï¿¡¼­ ±ÍÇÏÀÇ Á¦Ç°À» Â÷º°È­ÇÏ´Â µ¥ µµ¿òÀÌ ¹«¼öÇÑ? Does your packaging tell you when it will expire or offer a safe date to give the consumer peace of mind in using your product? ±ÍÇÏ ¶Ç´Â ±ÍÇÏÀÇ Á¦Ç°À» »ç¿ëÇÏ¿© Æ÷ÀåÀÌ ¸¸·áµË´Ï´Ù ¶§ ¸¶À½ÀÇ ÆòÈ­¸¦ÁÖ°í ¼ÒºñÀÚÀÇ ¾ÈÀüÀ» Á¦°øÇÕ´Ï´Ù ¸»ÇØÁÙ ³¯Â¥°¡? Think product recall fears. Á¦Ç° ¸®ÄÝ µÎ·Á¿òÀ» »ý°¢ÇغÁ. How can your product packaging allay consumer¡¯s nervousness about product contamination? ¾î¶»°Ô Á¦Ç°À» Æ÷Àå Á¦Ç° ¿À¿°¿¡ ´ëÇÑ ¼ÒºñÀÚÀÇ ºÒ¾È°¨À» ¿ÏÈ­ ¼ö ÀÖÀ»±î?

The consumer wants to buy your product. ¼ÒºñÀÚ°¡ Á¦Ç°À» ±¸¸ÅÇÏ°í ½Í¾î. That¡¯s why they are in the store. ±× ÀÌÀ¯´Â ±×µéÀÌ °¡°ÔÀÔ´Ï´Ù. Make it easy for them to decide on your product vs. the competitor. ±×°ÍÀ» À§ÇØ ±×µéÀÇ °æÀï Á¦Ç°¿¡ ºñ±³ÇÏ¿© °áÁ¤Çϱ⠽±°Ô ÀÛ¼ºÇϽʽÿÀ. Talk to them through your product packaging. ±ÍÇÏÀÇ Á¦Ç° Æ÷ÀåÀ» ÅëÇØ ±×µé¿¡°Ô ¸»ÇϽʽÿÀ. Make it easy to understand, simple to use and allow it to satisfy a need. ½±°Ô »ç¿ëÇϵµ·Ï °£´ÜÇÏ°Ô ÀÌÇØÇÏ°í ±×°ÍÀ» ¸¸Á·½Ãų ¼ö ÀÖµµ·ÏÇØ¾ßÇÕ´Ï´Ù.

Above all, step back and look at your product from a customer¡¯s point of view. ¹«¾ùº¸´Ùµµ ÇÑ °ÉÀ½ µÚ·Î ¹°·¯³ª º¼ ¶§ °í°´ÀÇ ½ÃÁ¡¿¡¼­ ±ÍÇÏÀÇ Á¦Ç°À» Á» ºÁ. What aren¡¯t you doing right that makes your packaging need help? ¹«½¼ ¸»ÀÌ ¹Ù·Î ¿©·¯ºÐÀÇ »óǰ Æ÷ÀåÀÌ ÇÊ¿äÇÏ°í µµ¿òÀÌ ¾ÈÇϴ°žß?

About the Author: ¿¡ ´ëÇÑ ÀúÀÚ :

JoAnn Hines is the Chief Executive Officer at JR Hines International, a firm providing consulting services in the packaging industry. ÇÏÀνº ¿öµå´Â ±¹Á¦ JoAnn ÃÖ°í °æ¿µÀÚ JR, ÆÐŰ¡ »ê¾÷¿¡ ÄÁ¼³ÆÃ ¼­ºñ½º¸¦ Á¦°øÇϴ ȸ»çÀÔ´Ï´Ù. For over 30 years, Ms. Hines has been engaged in packaging trends, forecasting, ideation/brainstorming and implementing innovative new packaging technologies. 30 ³âÀÌ ³Ñµµ·Ï, ¹Ì½º ÇÏÀνº ÆÐŰ¡ µ¿Çâ, ¿¹Ãø, ÀÏÁö / ºê·¹ÀÎ ½ºÅä¹Ö¿¡ Á¾»ç ÇØ¿Ô »õ·Î¿î Çõ½ÅÀûÀÎ ÆÐŰ¡ ±â¼úÀ» ±¸ÇöÇß´Ù.

Need insights on packaging trends that can impact your business? ±ÍÇÏÀÇ ºñÁî´Ï½º¿¡ ¿µÇâÀ» ÁÙ ¼ö ÆÐŰ¡ µ¿Çâ¿¡ ´ëÇÑ ÅëÂû·ÂÀÌ ÇÊ¿äÇϽʴϱî? Get the Packaging Diva on your team. ±ÍÇϰ¡ ÆÀ³»¿¡¼­ Æ÷Àå µð¹Ù. Visit ¹æ¹® PackagingUniversity.com to find out about the latest packaging innovations. ÃֽŠÆÐŰ¡ ±â¼ú Çõ½Å¿¡ ´ëÇØ ¾Ë¾Æº¸½Ê½Ã¿À.

Packaging As A Marketing Tool ¸¶ÄÉÆÃ µµ±¸·Î Æ÷Àå

August 1, 2008 2008³â 8¿ù 1ÀÏ

Marketing Tool Thousands of new products are introduced every year, more than 15,000 to be exact. ¸Å³â ¼öõ¸íÀÇ »õ·Î¿î Á¦Ç°, 15000º¸´Ù Á¤È®ÇÏ°Ô ¼Ò°³ÇÕ´Ï´Ù. How can your product compete, not only with established brands but with the plethora of new products that are being introduced? ¾î¶»°Ô ±ÍÇÏÀÇ Á¦Ç°, ±âÁ¸ ºê·£µå ¼Ò°³µÇ°í ÀÖÁö¸¸ ±×»Ó ¾Æ´Ï¶ó »õ·Î¿î Á¦Ç°ÀÇ °ú´Ù¿Í ÇÔ²² °æÀïÇÒ ¼ö ÀÖ½À´Ï±î? The answer of course is the packaging. ¹°·Ð ´äÀº Æ÷ÀåÀÔ´Ï´Ù. The right packaging with the right message will rise above the competitive landscape. ¿À¸¥ÂÊ ¸Þ½ÃÁö¿Í ÇÔ²² ¿À¸¥ÂÊ À§ÀÇ ÇÁ¸® ÆÐŰ¡ °æÀï ¿À¸¥´Ù. But how many companies understand the value behind packaging as a marketing tool?  Most just look at as a way to convey the product or recycle tired images and product packaging that doesn¡¯t work. ÇÏÁö¸¸ ¾ó¸¶³ª ¸¹Àº ±â¾÷µéÀÌ ¸¶ÄÉÆÃ µµ±¸·Î Æ÷Àå µÚ¿¡ÀÖ´Â °¡Ä¡¸¦ ÀÌÇØ? ´ëºÎºÐ ±×³É ºÁ Á¦Ç°À» Àü´ÞÇϰųª Çǰï À̹ÌÁö¿Í ±× ÀÛµ¿ÇÏÁö ¾Ê´Â Á¦Ç° Æ÷Àå¿¡ ÀçȰ¿ëÇÏ´Â ¹æ¹ýÀ¸·Î.

Understanding the complexities of how a package reaches out to a consumer is one of the most important things to understand. ÀÇ º¹À⼺À» ÀÌÇØÇÏ´Â ¼ÒºñÀÚ¿¡°Ô µµ´ÞÇÏ´Â ¹æ¹ý¿¡ ¼ÒÆ÷ Çϳª¸¦ ÀÌÇØÇÏ´Â °¡Àå Áß¿äÇÑ °Íµé Áß ÇϳªÀÔ´Ï´Ù. Communicating that message on product packaging is a time consuming and difficult challenge. Á¦Ç° Æ÷Àå¿¡ ±× ¸Þ½ÃÁö¸¦ ÀÇ»ç ¼ÒÅë ½Ã°£À» ¼Ò¸ðÇÏ°í ¾î·Á¿î µµÀüÀÌ´Ù. The answer derives from understanding what the consumer wants from their product packaging. ´ë´äÀº ¼ÒºñÀÚµéÀÌ Á¦Ç° Æ÷Àå¿¡¼­ ¿øÇÏ´Â °ÍÀ» ÀÌÇØ¿¡¼­ À¯·¡ÇÑ °ÍÀÔ´Ï´Ù. A good way to assess this problem is to look at yourself and how and where you shop? ÀÌ ¹®Á¦¸¦ Æò°¡ÇÏ´Â ÁÁÀº ¹æ¹ýÀº ½º½º·Î¸¦ »ìÆìº¸°íÀÖ´Ù ¹æ¹ý°ú ¾îµð °¡°Ô?

What compels you to look at a new product? ´ç½ÅÀº ¹»Çؼ­ »õ·Î¿î Á¦Ç°À» º¸¸é¼­ÇÒ±î¿ä? What drew you to pick it up and take a closer look? ¹«¾ùÀ» ÁýÀ¸·Á°íÇϰí Á» ´õ ÀÚ¼¼È÷ »ìÆìºÁ¾ß ±×·ÈÁö? Your answer may be different from that of another member of your family or a significant other but the message is the same. ´ç½ÅÀÇ ´ë´äÀº ±× °°Àº ¸Þ½ÃÁö°¡ ±ÍÇÏÀÇ °¡Á·À̳ª Áß¿äÇÑ ´Ù¸¥ÇßÁö¸¸ ´Ù¸¥ ȸ¿øÀÇ Â÷À̰¡ÀÖÀ» ¼öÀÖ½À´Ï´Ù. You were intrigued enough by whatever ever that made you pick up the product and take a closer look. ´ç½ÅÀº ÃæºÐÈ÷ Àû¿¡ ÀÇÇØ ¹«¾ùÀ»Çϸé Á» ´õ ÀÚ¼¼È÷ »ìÆìºÁ¾ß ¸¸µç Á¦Ç° µ¥¸®·¯¿Í Èï¹Ì¸¦Çß´Ù. That¡¯s half the battle won because your product will never sell if someone doesn¡¯t pick it up in the first place. óÀ½ Àå¼Ò¿¡¼­ ¸¸¾à ´©±º°¡°¡ ¼öÈ­±â¸¦ÇÏÁö ¾Ê´Â ÀÌÀ¯´Â ±ÍÇÏÀÇ Á¦Ç°À» ÆÇ¸ÅÇÏÁö ¾Ê½À´Ï´Ù ±× Àý¹ÝÀº ÀüÀïÀ» À̰å³×.

I know it¡¯sa trite saying by now but seriously ¡°think outside the box.¡± That is what makes your product unique from its competitors.  Here are a few questions to ask yourself about your package. ³­ Áö±ÝÀº Áø½ÉÀ¸·Î ÁøºÎÇÑ ¸»À» ÇÏ´À³Ä ¾Ë°í "»óÀÚ ¹Û¿¡¼­ »ý°¢ÇÕ´Ï´Ù."±×°Ô ´ç½ÅÀÇ Á¦Ç°Àº °æÀï ¾÷ü¿¡¼­ °íÀ¯ÇϰԵ˴ϴÙ. ¿©±â¿¡ ¿©·¯ºÐÀÇ ÆÐŰÁö¿¡ ´ëÇØ ½º½º·Î ¸î °¡Áö Áú¹®ÀÔ´Ï´Ù. Remember think from the consumers¡¯ perspective not from the manufacturers. ¼ÒºñÀÚ 'ÀÇ °üÁ¡ÀÌ ¾Æ´Ñ Á¦Á¶ ¾÷ü¿¡¼­ »ý°¢ÇÕ´Ï´Ù.

Rank these attributes for your product and then the nearest competitive product or a product that you recently purchased that was outside your normal buying pattern. ±ÍÇÏÀÇ Á¦Ç°¿¡ ´ëÇÑ ¼øÀ§´Â ÀÌ·¯ÇÑ Æ¯¼ºÀ» ´©¸¥ ´ÙÀ½ °¡Àå °¡±î¿î °æÀï Á¦Ç°À̳ª Á¦Ç°ÀÌ ÃÖ±Ù¿¡ ±ÍÇÏÀÇ ÀϹÝÀûÀÎ ±¸¸Å ÆÐÅÏÀ» ¹ÛÀ¸·Î ±¸ÀÔÇß´Ù.

  • Is it new and innovative? ±×°Í »õ·Ó°í Çõ½Å?
  • Is it fulfilling a need? ±×°Ô ÇÊ¿ä Çϼ̱º¿ä?
  • Is it easy to use and convenient? »ç¿ë Æí¸®ÇÏ°í ½¬¿î °¡¿ä?
  • Is it a good value? ±×°ÍÀº ÁÁÀº °¡Ä¡°¡Àִ°¡?
  • Does it make the consumer happy? ±×°ÍÀº ¼ÒºñÀÚ¸¦ ÇູÇϰÔÇմϱî?
  • Does it inspire consumer trust and loyalty? ¼ÒºñÀÚÀÇ ½Å·Ú¿Í Ãæ¼º½ÉÀ» °íÃëÇմϱî?
  • Is it safe and secure? ±×°ÍÀ» ¾ÈÀüÇϰÔ?
  • Does it compel you to want to know more? ±×°ÍÀ» ¾ò¾î³»·Á¸é Á» ´õ ¾Ë°í ½ÍÀº°¡?
  • So how does your product stack up in solving a consumer want or need? ±×·¡¼­ ±ÍÇÏÀÇ Á¦Ç°Àº ¼ÒºñÀÚ¸¦ ÇØ°áÇÏ´Â ¹æ¹ý¿¡ ½ºÅð¡ ¿øÇϰųª ÇÊ¿ä ÇѰ¡?
  • Would your package make someone desire to take a closer look? ´©±º°¡°¡ ¿©·¯ºÐÀÇ ÆÐŰÁö ¿å¸ÁÀ» Á» ´õ ÀÚ¼¼È÷ »ìÆìºÁ¾ß ÇÒ ¸¸µé°Ú½À´Ï±î?

Remember it¡¯s the package talking here. ±×°ÍÀº ¿©±â ÆÐŰÁö ¸»À» ±â¾ïÇØ. It¡¯s the one doing the work marketing what¡¯s inside to the customer. ±×°ÍÀº ÇϳªÀÇ ÀÛǰ ¾È¿¡ ¹«¾ùÀÌ °í°´¿¡°Ô ¸¶ÄÉÆÃÇϰíÀÖ´Ù. That¡¯s what you need to drill in your brain about your package - why buy me? ´ç½ÅÀÌ ´ç½ÅÀÇ µÎ³ú¿¡ÀÖ´Â ÆÐŰÁö¿¡ ´ëÇÑ ÈÆ·ÃÀ» - ¿Ö ³¯ »ì ÇÊ¿ä ÇÑ°Ô ¹«¾ù?

Evaluating or developing product packaging with the consumer in mind is your first step in creating a package that markets all the products attributes to the ultimate decision maker the customer. Æò°¡ ¶Ç´Â ¿°µÎ¿¡µÎ°í ¼ÒºñÀÚ¿Í Á¦Ç° Æ÷Àå °³¹ß ½ÃÀå¿¡ ¸ðµç Á¦Ç°À» °í°´¿¡°Ô ÃÖ»óÀÇ Æ¯¼ºÀ» °áÁ¤ÇÏ´Â ÆÐŰÁö¸¦ ¸¸µå´Â ù ¹øÂ° ´Ü°èÀÔ´Ï´Ù.

Don¡¯t get concerned it your package doesn¡¯t do all of the above. ¿©·¯ºÐÀÇ ÆÐŰÁö¸¦ ¸ðµÎÇÏÁö ¾Ê´Â ÀÌ»óÀÇ ±×°ÍÀ» °ÆÁ¤ÇÏÁö ¸¶. It only takes one unique attribute that will intrigue a consumer to take a closer look. ±×°ÍÀº À½¸ð¸¸ÀÌ ¼ÒºñÀÚ¸¦ Á» ´õ ÀÚ¼¼È÷ »ìÆìºÁ¾ß ÇÒ ÇϳªÀÇ °íÀ¯ÇÑ Æ¯¼ºÀÌ °É¸³´Ï´Ù. Of course the more needs you can fulfill the better ¡°connection¡± to the consumer.  The ¡°consumer connection¡± is what you are trying to create. ¹°·Ð ´õ ÇÊ¿äÇÏ¸é ´õ ¼ÒºñÀÚ¿¡°Ô "¿¬°á"À» ¼öÇàÇÏ½Ç ¼öÀÖ½À´Ï´Ù. "¼ÒºñÀÚÀÇ ¿¬°á"À» ¸¸µé·Á°í ³ë·ÂÇÏ´Â °ÍÀÔ´Ï´Ù. So think outside the typical behavior and solve the hidden need that will make a consumer buy your product and not a competitors. ±×·¡¼­ ÀüÇüÀûÀÎ ¹®Á¦´Â ¹Û¿¡¼­ »ý°¢ÇÏ°í ¼ÒºñÀÚ°¡ ¾Æ´Ñ °æÀï ¾÷üÀÇ Á¦Ç°À» ±¸ÀÔÇϰÔÇÏ´Â °ÍÀÌ ÇÊ¿ä ¼û°ÜÁø ÇØ°á.

About the Author: ¿¡ ´ëÇÑ ÀúÀÚ :

JoAnn Hines is the Chief Executive Officer at JR Hines International, a firm providing consulting services in the packaging industry. ÇÏÀνº ¿öµå´Â ±¹Á¦ JoAnn ÃÖ°í °æ¿µÀÚ JR, ÆÐŰ¡ »ê¾÷¿¡ ÄÁ¼³ÆÃ ¼­ºñ½º¸¦ Á¦°øÇϴ ȸ»çÀÔ´Ï´Ù. For over 30 years, Ms. Hines has been engaged in packaging trends, forecasting, ideation/brainstorming and implementing innovative new packaging technologies. 30 ³âÀÌ ³Ñµµ·Ï, ¹Ì½º ÇÏÀνº ÆÐŰ¡ µ¿Çâ, ¿¹Ãø, ÀÏÁö / ºê·¹ÀÎ ½ºÅä¹Ö¿¡ Á¾»ç ÇØ¿Ô »õ·Î¿î Çõ½ÅÀûÀÎ ÆÐŰ¡ ±â¼úÀ» ±¸ÇöÇß´Ù.

Need insights on packaging trends that can impact your business? ±ÍÇÏÀÇ ºñÁî´Ï½º¿¡ ¿µÇâÀ» ÁÙ ¼ö ÆÐŰ¡ µ¿Çâ¿¡ ´ëÇÑ ÅëÂû·ÂÀÌ ÇÊ¿äÇϽʴϱî? Get the Packaging Diva on your team. ±ÍÇϰ¡ ÆÀ³»¿¡¼­ Æ÷Àå µð¹Ù. Visit ¹æ¹® PackagingUniversity.com to find out about the latest packaging innovations. ÃֽŠÆÐŰ¡ ±â¼ú Çõ½Å¿¡ ´ëÇØ ¾Ë¾Æº¸½Ê½Ã¿À.