Packaging Problems

What is your worst packaging experience?

A lot of people say it’s getting the toys out of the box at Christmas or getting those blankity-blank plastic clamshells open. It’s a fact that hard to open plastic clamshells have been so maligned that there is even terminology given to that product category: “Wrap Rage.”

There are lots of reasons why a plastic clamshell is a great solution to your product packaging, but plan to give it some thought before choosing this solution. Consumers hate clamshells, so consider that when developing your product packaging.

Have you done all of your homework and considered potential problems? Does the potential exist for something unexpected to come up and cause your packaging to become a problem?

Take “Fabuloso” for example. What looked like a great packaging concept with great bottles and terrific colors is in trouble. Why? Because consumers mistakenly think it’s a beverage since it looks so similar to sports drinks. Tragically, some consumers have actually drunk the cleaning product.

Or “Cocaine” the energy drink is under attack by anti drug campaigners because it claims to be the real thing even though it’s just a heavy jolt of caffeine.

The latest into the fray is SPYKES, a fruit flavored alcoholic beverage that is giving mothers of teenage children a fit. It is a great packaging concept, but it has problems because of who it’s marketed to.

Let’s go back to Tylenol in 1982. Seven people were poisoned by unsecured packaging and that incident spawned an entire new category of product packaging… tamper evident. See more on tamper evident in the packaging examples section.

You are not immune to product recalls either. How may product recalls have you read about lately that didn’t specify the right ingredients on the product packaging? That’s grounds for instant recall.

Remember the recall that hit Cadbury? Cadbury Schweppes was forced to recall over twenty of its core UK Easter products after failing to display nut allergy warnings on the packaging.

Many times you cannot predict what will happen even if you have done all your homework. I mentioned earlier the Wolfgang Puck’s exploding latte cans that had to be pulled off the shelf. Just remember to expect the unexpected with any new and untested package or a new package innovation.

Try to extrapolate any possible outcomes that could occur before committing your product to the marketplace. It’s a lot easier to correct a problem before it goes out the door. You save yourself the bad publicity that comes from a package that doesn’t work or doesn’t perform up to expectations.

About the Author:

JoAnn Hines is the Chief Executive Officer at J.R. Hines International, a firm providing consulting services in the packaging industry. For over 30 years, Ms. Hines has been engaged in packaging trends, forecasting, ideation/brainstorming and implementing innovative new packaging technologies.

Need insights on packaging trends that can impact your business? Get the Packaging Diva on your team. Visit PackagingUniversity.com to find out about the latest packaging innovations.

Packaging Problems That Lose Sales

You have a great product, but it’s not flying off the shelf. Is one of these packaging problems turning sales away?

1. You don’t understand your market—There are so many new markets and retail outlets out there. Don’t forget Internet marketing too. The question is can one package service them all?

The answer is no.

There are features that work to your benefit in all types of packaging, but in general attributes that appeal to one audience won’t appeal to another.

What to do:

Refine your niche attributes. Is your product broad based? Does it appeal to a special target audience? Do you understand what this group is looking for in product packaging? I have several research studies that focus on packaging that appeals to niches: Women and Boomers (to order these special reports return the word “research” via email).

2. The packaging is too big or too small—In my recent research for the Packaging and Design Summit, I uncovered an interesting fact. Products that work well for children, especially kid proof packaging, simply doesn’t fit the requirements of the over 50 market.

What to do:

Keep size in mind when designing your product packaging. Who is actually going to use this product and how? Is there a shelf life or consume by date that can impact the usage factor?

Tidbit:

• Women said: keep it easy to carry and easy to store.
• Boomers said: keep it simple and easy to open.

3. The package is too hard to open—Every Christmas and holiday time we read ranting and raving over packages that simply cannot be opened easily or require the aid of scissors. Much of this packaging has come about for specific reasons: security, tamper evident, counterfeiting and so on. But think about it the next time you try to open a product. Was all that packaging necessary?

What to do:

Try testing with a focus group outside the world of packaging. Many times a person unfamiliar with packaging can identify a problem area that a packaging pro can’t. I did a segment for NBC TV as their packaging guru. They ended the story with people ripping and tearing open the packaging that I had so carefully explained. Boy, was that an eye opener. Look for my upcoming article in the June issue of Global Cosmetics Industry.

“Don’t think like a package designer. Think like a consumer”

4. The package is too generic—Is it trying to be all things to all people and as a result, it doesn’t appeal to anyone. Have you ever been totally confused when looking at a product package? What am I supposed to do with it? Or what’s the purpose? This is a total turn off.

What to do:

Tell people up front what’s inside, how to use it and what the benefits are. Simpler is better — especially when we are in a hurry.

5. The package doesn’t fit with today’s life styles—Got any 20lb bags of potatoes lying around? If you are like me, 20 lbs can last a year. Large quantities and amounts do have a special market but generally people are buying in smaller size units. In fact, one of the fasted growing market segments is ready to use and consume. When I was in China ready to use was the only type packaging available. Single servings were huge there and now they are becoming hot here.

6. People are confused by the packaging—More product iterations mean more confusion at retail. Yes, I know brand managers are constantly creating new and improved versions, but get real! How many new and improved products are really different from their predecessor?

7. The package doesn’t fit the retail outlet—There are myriad of cross marketing opportunities available. What works in a club store certainly won’t work at a convenience outlet. Consider where your package will be merchandised.

What to do:

Ensure you have the appropriate package size for the retail outlet. Go to a store and see how people shop. It could affect the product’s success.

8. The package isn’t contemporary—There are a lot of old brands that are repackaging their image. Old brands have been revitalized with new and updated packaging. Old brands can lose favor with the consumer simply because they look old.

What to do:

Keep on top of important trends. Remember when the Pillsbury Dough Boy went on a diet? Just kidding, but he did get slimmer and trimmer in his image. The same is happening to Ronald MacDonald. He is getting a makeover too. Even long-standing icons have to keep up with the times.

9. The package is too gimmicky or doesn’t work—Keep in mind, simple is better. Products that get too complicated only appeal to a certain market segment, and it’s not boomers, the largest share of the purchasing market. The electronics industry seems to have lost track of this fact. Make sure it doesn’t apply to your product.

Whatever the problem is, it can be corrected by understanding your target audience. Learn what they want and need. Make some adjustments and watch packages fly off the shelf.

About the Author:

JoAnn Hines is the Chief Executive Officer at J.R. Hines International, a firm providing consulting services in the packaging industry. For over 30 years, Ms. Hines has been engaged in packaging trends, forecasting, ideation/brainstorming and implementing innovative new packaging technologies.

Need insights on packaging trends that can impact your business? Get the Packaging Diva on your team. Visit PackagingUniversity.com to find out about the latest packaging innovations.